Welcome to the official Rules page for The Pokies 114. We tested our onboarding, deposit and payout paths extensively and compiled the key rules you must follow to play safely and to ensure a fast resolution to any account or payment issues. These rules are legally binding between you (the player) and the operator of The Pokies 114 and come into effect when you open an account.
The Pokies 114 operates under company registration number 3-102-841524, with registered premises located 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose. Our operations commenced in 2021. We take compliance seriously and our platform adheres to applicable regulatory requirements in the jurisdictions in which we operate. By using The Pokies 114, you accept these terms in their entirety.
We reserve the right to amend these rules at any time. When changes occur, we will publish updated conditions on this page. Continued use of the platform following publication of changes implies your acceptance.
To use our services you must satisfy the following conditions:
We routinely test our verification workflows. Our results show that timely submission of requested identity documents ensures faster withdrawals and fewer account restrictions.
When you open an account with The Pokies 114, you will be asked to provide accurate personal information. We may require supporting documents to confirm your identity before allowing certain account activities such as withdrawals, bonus redemptions or high-value transactions.
Common verification requests include government-issued photo ID, proof of address and a copy of the payment method used for deposits. We recommend providing clear, legible documentation to avoid delays.
| Document | Purpose | Typical Processing Time |
|---|---|---|
| Government-issued photo ID (passport, driver license) | Confirm identity and age | Within 24–72 hours |
| Proof of address (utility bill, bank statement) | Confirm residential address | 24–72 hours |
| Payment method evidence (card copy, screenshot) | Confirm ownership of payment method | 24–72 hours |
We tested multiple document uploads and found that files in common formats (PDF, PNG, JPG) and under the specified size limits process fastest. If verification is incomplete, certain account features may be restricted until verification is successful.
Deposits become available in your account once we receive confirmation from the payment provider. Processing times vary by method. We support a range of payment options and publish available methods in the account cashier area.
Key points about deposits:
We process withdrawal requests promptly, but external factors can extend the time before funds reach your financial institution. Below are our standard practices and requirements.
| Action | Our Standard |
|---|---|
| Withdrawal processing time | Typically 24–72 hours after approval; bank or card provider times may add 1–10 business days |
| Identity checks | May be required prior to payout; funds can be held until documentation is validated |
| Payment reversal by bank | If returned, we will contact you to arrange an alternate payout method |
To initiate a withdrawal you may need to meet minimum wagering requirements tied to deposits or bonuses. For example, our standard policy requires you to wager deposited card funds at least 3x before withdrawal when paying by credit card, and 1x for PayID. These requirements ensure compliance with anti-money laundering regulations. We do not charge withdrawal fees; however, your bank or card issuer may impose fees.
We offer bonuses and promotions from time to time. Each promotion has specific terms that supplement these Rules. Common promotional conditions include eligible games, wagering multipliers and expiry dates.
Our testing of promotional redemptions indicates the most frequent causes of bonus disputes are misunderstanding eligible games and failing to meet wagering strategy rules. Read promotion-specific terms carefully.
Players must not abuse bonuses. Examples of abuse that will lead to voided bonuses and cancelled winnings include:
We reserve the right to withhold or cancel bonus funds and related winnings where abuse is suspected. All decisions are made at our reasonable discretion following an internal review.
All games on our platform are intended for entertainment purposes and must be played fairly. The following rules apply:
If a game malfunction occurs (for example, incorrect payouts, interrupted sessions or software errors), do not exploit it. We will investigate with our technical and supplier partners and will remedy or adjust player balances as appropriate. Our decision in such cases is final and binding.
We are committed to promoting responsible gambling. During our audits we implemented practical safeguards and self-exclusion tools that allow players to take control of their gaming behaviour. If you feel your play is becoming problematic, you can:
We will act where we have reason to believe a player is at risk and may temporarily restrict account access or introduce cooling-off periods to protect the player.
We operate robust anti-money laundering (AML) procedures. These require us to:
Failure to provide requested documentation may lead to account suspension, restricted access and delayed payouts pending verification. We will escalate suspected criminal activity to the appropriate authorities when required.
The following behaviours are strictly prohibited and will result in disciplinary action up to account closure and legal reporting:
Sanctions may include forfeiture of winnings, permanent account suspension and reporting to law enforcement, depending on severity. We tested incident resolution workflows and found that clear documentation from the player dramatically speeds up dispute resolution.
We may suspend or terminate accounts where:
If your account is suspended or closed, we will attempt to notify you using your registered contact details. Where funds are withheld pending investigation, they will be handled in accordance with applicable law and our internal procedures.
We aim to resolve disputes quickly and fairly. If you have a complaint:
Our testing of dispute cases shows that concise evidence (screenshots, transaction IDs, timestamps) produces the fastest outcome.
We collect and process personal data to operate your account, verify identity, prevent fraud and comply with legal obligations. When we request documents, we retain them securely and only for as long as required. By registering, you consent to the processing of your personal data in accordance with our privacy policy. We recommend that you keep your login credentials confidential and update your password regularly.
These Rules are governed by the terms published on this site and by applicable legislation where The Pokies 114 is permitted to operate. If you are unsure about your local legal position regarding online gambling you must seek independent legal advice. Operations and support may be provided from locations where we maintain infrastructure and administrative offices.
We tested common player journeys to identify ways to reduce friction and avoid disputes. Our recommendations:
Below is a concise summary of the most important points for quick reference:
| Topic | Rule |
|---|---|
| Eligibility | Must be of legal age and resident in a permitted jurisdiction. |
| Accounts | One account per person unless expressly approved; truthful information required. |
| Verification | Identity and payment verification may be required for deposits and withdrawals. |
| Bonuses | Bonus terms apply; abuse may result in cancellation of winnings. |
| Withdrawals | Processing subject to verification; third-party fees may apply; wagering requirements may affect eligibility. |
| Game malfunctions | Do not exploit; we will investigate and decide on remedies. |
If you need assistance, contact our support team through the in-site support channels. Provide your account ID, a clear description of the issue and relevant evidence to expedite resolution. Our compliance and payments teams will investigate seriously reported issues.
We designed these Rules to be clear and enforceable. When in doubt, act transparently and provide requested documentation promptly. Our experience shows that the overwhelming majority of players enjoy fast, fair and reliable service when they follow these guidelines. The Pokies 114 is committed to maintaining a safe, fair and responsible gaming environment for all players.
By registering and using The Pokies 114 you acknowledge that you have read, understood and accepted these Rules. We encourage all players to gamble responsibly and to seek help if gambling becomes a problem.
Last updated: when you access this page you are viewing the most recent published rules. For any questions regarding these Rules, please contact support.
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